Shipping Policy
Thank you for shopping with TWISTÉ. We are committed to providing a seamless shopping experience from the moment you place your order until it arrives at your doorstep.
Processing Time
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Orders are processed within 1–3 business days.
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Processing times may be longer during holidays, promotions, or periods of high order volume.
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Once your order has been processed, you'll receive a confirmation email with tracking information.
Shipping Time
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Most orders arrive within 3–10 business days after shipment.
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Delivery times may vary depending on product availability, supplier processing, and your location.
Shipping Rates
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Shipping costs are calculated at checkout.
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We may offer free shipping promotions throughout the year.
Order Tracking
Once your order ships, you'll receive a tracking number via email so you can follow its journey.
Shipping Delays
While we work with trusted shipping partners, delays caused by weather, carrier issues, or high shipping demand may occasionally occur. We appreciate your patience and understanding.
Incorrect Shipping Information
Please verify your shipping address before placing your order. TWISTÉ is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect information provided at checkout.
Returns & Refunds
Your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.
Return Eligibility
Returns are accepted within 30 days of delivery.
Returned items must be:
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Unused
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In their original packaging
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In resellable condition
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
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Opened grooming products
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Personalized or custom-made items
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Final sale items
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Gift cards
Refunds
Once your return has been received and inspected, we'll notify you of its status.
Approved refunds are issued to your original payment method within 5–10 business days, depending on your financial institution.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
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Your order number
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Photos of the item
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Photos of the packaging
We'll resolve the issue as quickly as possible.
Return Shipping
Return shipping costs are the customer's responsibility unless the item arrived damaged, defective, or was shipped incorrectly.
Terms of Service
By accessing or using TWISTÉ, you agree to the following terms.
Orders
All orders are subject to product availability and acceptance. We reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, inventory issues, or other unforeseen circumstances.
Pricing
Prices are subject to change without prior notice.
Product Information
We strive to ensure all product descriptions, images, and pricing are accurate. Minor differences in color, size, or appearance may occur due to photography, manufacturing updates, or screen settings.
Intellectual Property
All content on this website—including logos, images, text, graphics, and branding—is the property of TWISTÉ and may not be copied, reproduced, or used without written permission.
Limitation of Liability
TWISTÉ is not responsible for indirect, incidental, or consequential damages resulting from the use of our website or products, except where required by applicable law.
Policy Updates
We reserve the right to modify these policies at any time. Any updates will be posted on this page.
Privacy Policy
Your privacy matters to us.
TWISTÉ collects only the information necessary to process orders, improve your shopping experience, and provide customer support. We do not sell or rent your personal information to third parties.
Your information may be shared only with trusted service providers involved in:
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Payment processing
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Order fulfillment
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Shipping and delivery
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Website functionality
By using our website, you agree to the collection and use of your information as described in our Privacy Policy.
If you have any questions regarding your privacy, please contact us at nshmerkin@twiste.co.